FAQ

You are only able to shop from one store’s inventory per transaction.

Pick ups can not be scheduled, they are generally ready for pickup within four business hours from the time the order is paid for. We advise confirming store hours prior to placing an order if you are hoping for same day pick up and placing the order as early as possible.

You can expect an email within four business hours when your purchase is picked and available to pick up. Please wait for the confirmation email that your order is ready prior to arriving at the store for pick up.

You have 72 hours to pick up the order. After that time, the order will be cancelled, your credit card will be refunded, and the inventory will be returned to the sales floor.

There is a small chance that inventory discrepancy may occur which has the potential to cause delays. If a product you selected is out of stock, a customer service representative will contact you during our corporate business hours of 8AM-4PM EST Monday-Friday.

When you arrive, simply come into the store to pick-up and sign for your order! Please be aware that your order is only available for pick-up during store hours, if a store has already closed they cannot re-open to give you your order.

Due to a recent surge in fraud, the person that placed the order must be the person picking up the order. Your ID will be required for you to pick up your order.

We recommend allowing our sales associate to test your product to ensure it works because Lover’s Lane has a no return, no exchange policy. Our associate will wear disposable gloves, for sanitary purposes, when testing your purchase. Batteries will be inserted into the product if it is not rechargeable, the product will be powered on, each function button will be pressed to ensure accurate operation, then the product will be powered off, batteries removed, and re-packaged.

If you decline to test the toy, please be aware that the sale is final. Defective product claims are handled by the manufacturer.

Please be sure to check your spam/junk folder for the confirmation email, especially if you're using Gmail as your email client. If you're still having issues - contact the store you've selected for pick up for more details.

No. For the security of our customers and to protect the accuracy of our order fulfillment process, store associates cannot release BOPIS orders to unauthorized third-party couriers.

After you click Place My Order, your order will transmit to us and you will see an order confirmation page that displays your order number. Once you see this number, your order has been successfully placed.

It is important that once you click Place My Order you do not press the Back button on your computer or attempt to re-load the page. This will cause duplicate orders and charges.

If you have concerns that your order did not correctly process or that you mistakenly placed duplicate orders, please contact us immediately toll free at 888.568.3775 or via email at [email protected]. In your inquiry, make sure to include your full name, and the email address & zip code used when placing your order.

*Please note your order cannot be cancelled once submitted.

Unfortunately, due to mandates from specific manufacturers, not all items are eligible for discount. Lover's Lane follows Minimum Advertised Price (MAP) Pricing guidelines set by manufacturers that we work with, meaning we will never sell products below their set minimum price. Items ineligible for promotions due to MAP Pricing have disclaimers within the product information details.

Placing an item in your cart does not guarantee stock availability upon checkout. Someone else may have ordered the same item and checked out before you. Therefore, placing an item in your cart is NOT a reservation of the particular item. Be sure to double check your order before you click Submit.

Yes, Lovers Lane gift cards are available for purchase online, just click the Gift Cards link at the top of the home page.

When scheduling for delay delivery, it could take approximately 30 minutes after the scheduled time for the recipient to receive their e-gift card. If purchasing for immediate delivery, it could take up to 30 minutes for the recipient to receive their e-gift card.

Yes, balance information is available, just click the Gift Card link at the top of the home page and enter your gift card number.

Your payment is authorized the instant your order is placed. This credit card authorization is a temporary hold on funds that are released back into your account within 3-5 business days if we do not ship. Funds are not actually withdrawn and your credit card is not actually charged until your order has shipped.

Additional transactions may appear on your statement if your order is shipped in multiple boxes due to backordered items. Your credit card will be charged separately for each shipment.

If items are shipped separately, you will only be charged once for shipping and handling. The total amount you pay will always equal the final amount shown in your order confirmation email.

Yes, Lover's Lane makes every effort to ensure that our customers are protected when making online purchases. All credit card and personal information is encrypted using Secure Sockets Layer (SSL) before being sent over the Internet. This means that all information you provide us online is encrypted and completely confidential. Additionally, once we receive the credit card bank authorization, your encrypted information is released to the bank and does not remain on our system.

Merchandise for both in-stock and backordered items are sent to our fulfillment center each business day. Once the fulfillment center receives your order, in-stock items are released for shipment within two business days. Expedited orders are always processed the same business day if your order is submitted prior to 3pm EST. During our holiday season and promotional sales events, there may be an additional processing time added to your order. Should you require your order on a specific date, please select expedited shipping.

When you place your order, it is transmitted to our fulfillment center, where it will be made ready for process. We regret that once you submit your order by clicking Place My Order, it can no longer be changed or canceled.

Please ensure that your order is correct before clicking Place My Order.

If your order included backordered items, those items can usually be cancelled since they are not immediately available for shipment. If you have backordered items you would like to cancel, please contact us  toll free at 888.568.3775 or via email at [email protected].  Please include your order number and the item(s) you wish to cancel.

You can check the status of your order by clicking the Order Tracking link at the bottom of the Lovers Lane website. You will need your order number and shipping zip code.

Additionally, you will receive an email confirmation when any part of your order has shipped that includes the shipment tracking number, so long as you have provided a valid email address.

Processing time is the period after you have placed your order when your payment is verified, your order is sent to our fulfillment center, and your order is prepared for shipment. For in-stock items, processing time is generally two business days unless otherwise stated on the items description page.

Orders placed after 1pm EST begin processing the next business day, unless you pay for expedited shipping. All expedited orders submitted by 3pm EST will ship the same business day.

Expedited orders (UPS 2-day or next day air) placed after 3pm EST begin processing the next business day. Please note that we cannot expedite any orders to a P.O. Box, APO, or FPO address. Expedited shipping is available for in-stock items only shipping to a physical address.

Processing time for backordered items does not begin until the item is back in-stock at our fulfillment center.

Please Note: During our holiday season and promotional sales events, there may be an additional processing time added to your order. Should you require your order on a specific date, please select expedited shipping.

We use a number of security measures to protect our customers from online fraud. This means that orders meeting specific criteria are automatically put on hold until we verify that the purchase is authorized.

On hold orders are reviewed within two business days after the order is placed. This time is not included in the normal order processing time. We regret the delay this causes in processing your order. To make sure that your order is released as soon as possible, please respond promptly if our customer service representatives attempt to contact you. Regrettably, we cannot guarantee items for orders in a Hold status will still be available once the purchase is authorized.

Your order may also be put on hold if you have placed more than one order using the same credit card within the same week. We apologize for any delay in processing your order, and thank you for your understanding.

If you received an item in error, please contact us immediately toll free at 888.568.3775 or via email at [email protected] and we will gladly send you the correct item. Do not ship the incorrect item back to us while your replacement item is being shipped to you. We may collect the incorrect item at our expense.

When contacting us, please include the order number, the shipping zip code, and the wrong item received or missing item in your communication.

If an item is backordered that means that it is temporarily out of stock and is not available to ship immediately.

Most out of stock items have the expected ship date indicated on our website.  Please note that most backordered items are usually re-stocked within 3 to 30 days. If you wish to cancel your backordered item, please contact us with the order number and the backordered item you wish to cancel toll free at 888.568.3775 or via email at [email protected].

If your order includes multiple items, items that are in-stock will ship under the normal timeframe. Backordered items will be shipped separately for no additional shipping fees once they have been re-stocked.

If you have items on backorder with us, please be sure to update your address with us in the event that the address on your order is no longer valid. If a backordered item is shipped to an address that is no longer valid and we are not informed of the change prior to the shipment being sent out, we will not be held responsible if you do not receive your package. Please note that we do not refund these orders unless the package is routed back to us by the carrier.

Orders may be cancelled for a variety of reasons. The most common is that the information you provided for your billing address or the cards security code does not match the information that your bank has on file. Orders that fail this verification must be cancelled for security purposes.

We will make every effort to communicate with you before cancelling your order without your knowledge. We will always give you three business days to respond to us before we cancel your order.

Other common reasons why we may cancel your order:

• We were unable to contact you to verify your payment information. Please make sure you provide us with a valid email address and phone number when placing your order.
• An item on your order has been backordered for more than 30 days.

Please be advised that you will never be charged for a cancelled order.

Cancelled orders cannot be reinstated. A new order must be placed if you still wish to receive the item(s).

Yes. Your right to privacy is assured. Your purchases arrive securely packaged with no indication of their contents, return addressed from Lane Direct. 

Most orders using standard delivery will arrive within 3-7 business days after the order is placed.

The normal delivery times for in-stock items are:

Please note:

International orders should arrive within 4 weeks; however, customs can cause additional delays beyond Lovers Lanes control.

Expedited orders (2 day and next day) must be placed prior to 3pm EST to process the same business day.

Standard orders placed after 1 pm EST begin processing the next business day.

Expedited orders (2 day and next day) placed after 3 pm EST begin processing the next business day.

International orders and shipments through the U.S. Military Post Office may have a longer transit time.

Generally, we do not offer weekend delivery. However, Saturday delivery is available for an additional shipping fee of $30. Please note Saturday delivery is not available to some rural routes.

We are closed on all national holidays. Orders placed after 3PM EST the business day prior to a holiday will be processed the next business day after the holiday.

Orders cannot be expedited to a PO Box, items can only be shipped to PO Boxes using Standard shipping.

If you have not received your order within the timeframes listed above, please contact us toll free at 888.568.3775 or via email at [email protected]. Make sure to include the order number, the items you have not received, and any communication with the shipping carrier.

Unfortunately, once your order has been placed, we are unable to change the shipping method.

When your order is shipped, you will receive an email notification that includes the tracking number for the shipment, if you have a valid email address on file with Lover's Lane.

Please be aware that tracking information can take up to one business day to be available because the shipping carrier has not yet collected and scanned your package. Until that time, it may appear that your tracking number is invalid.

If your tracking number is still invalid after one business day, please contact us toll free at 888.568.3775 or via email at [email protected] with your order number, and shipping zip code.

We will always send your order in as few shipments as possible. However, if you purchased backordered items, a single order may be sent in multiple shipments. If your order includes in-stock items, they will be shipped in the normal timeframe to ensure that you receive as much of your order as possible in a timely manner.

If the shipping carrier determines that your shipment is undeliverable for any reason, it may be returned to our fulfillment center. Common reasons for a shipment to be returned to the sender include: Invalid address, damage to the package in transit, and recipient unavailable to accept delivery.

If your shipment has been returned to us, we will attempt to contact you or please contact us immediately toll free at 888.568.3775 or via email at [email protected] and we will make every effort to expedite a refund or re-shipment.

In your inquiry please include the order number, items not received, communication with the shipping carrier, and the correct shipping address, if applicable.

Please check your order confirmation email to ensure the shipping address was correct.

If the address is correct, the shipping carrier may have delivered your order to the wrong address. We suggest waiting one to two days to allow time for the shipment to be forwarded to you.

If you are unable to locate your package, please contact us toll free at 888.568.3775 or via email at [email protected] with your order number, tracking number, and any communication with the shipping carrier.

Once you have submitted your order by clicking Place My Order, we are not able to change the shipping address.

If your order was shipped to a completely different address (such as an old address) it will likely be delivered, we cannot re-ship your order until we know that the original order is being returned to us. To prevent additional delay, we suggest arranging to refuse the original shipment and placing a new order with the correct address.

Thank you for shopping with us! Please note that this is the loverslane.com Website Return Policy. Retail locations have a no return/no exchange policy.

Lover's Lane guarantees you will be satisfied with every product you receive, so long as the item you wish to return is NOT USED and IS IN ITS ORIGINAL PACKAGING, YOU MAY RETURN FOR ANY REASON. This policy does not apply to our novelty items, which are not eligible for a return or exchange. Should you have a defective novelty item, please contact our customer service department prior to shipping the item back to discuss and help us assist you with a replacement.We can be reached toll free at 888.568.3775 or via email at [email protected] with any questions.

Purchases through the website cannot be returned or exchanged at a Lover's Lane store. Approved item(s) for return or exchange are to be sent within ten (10) days of receipt along with the packing slip completed on the backside indicating the information necessary to process the return or exchange, to Lane Direct at 46750 Port Street, Plymouth, MI 48170. Shipping charges for items sent back for return or exchange are the responsibility of the customer, unless sending back defective merchandise. Lover's Lane does not charge a shipping fee for exchange orders when sending the replacement to the customer. Exchanges will first be processed as a credit to your credit card, and then a new order will be processed on your credit card for replacement. ALL CLEARANCE / SALE items are FINAL SALE.

Returns that smell of smoke, body odor, or are without original packaging will not be accepted at any time and will be returned to the purchaser.

Novelties

Adult toys and marital aids are sold as novelty items only. Seller will not accept returns or exchanges on novelty items. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery. This policy also protects our employees from handling or exposing themselves to unsanitary conditions or potential STDs. Seller makes no representation or warranty of any kind, nature, or implied with respect to the merchandise, the use of or fitness for a particular purpose. Buyer holds harmless the seller for any liability.

Please note:

In accordance with Federal Health Codes, all intimate apparel, novelties, adult toys, and marital aids are not returnable. The only exceptions are manufacturers defects.

ALL CLEARANCE / SALE items are FINAL SALE.

Should you have any questions, please feel free to contact us via:

E-mail:[email protected]

Phone (toll-free): 888.568.3775

Monday - Friday 8:00am to 4:00pm EST

Lane Direct
46750 Port St.
Plymouth, MI 48170-6031

We process refunds within one week of the business day they are received. However, it normally takes 3-5 business days for your bank to release the funds.

If you have returned an item to us and have not received your refund within 7-10 business days of its arrival at our fulfillment center, please contact us toll free at 888.568.3775 or via email at [email protected] with your order number, item(s) returned, and tracking information for the returned item(s).

If you are awaiting a refund due to a shipping carrier claim for lost or damaged shipments, processing time can vary depending on the carrier and the details of the claim. Most claims are resolved within ten (10) business days.

Please note that novelty items and product that has been used are not refundable. Please contact us toll free at 888.568.3775 or via email at [email protected] if you are unsure your item(s) meet our return guidelines.

If you have returned an item and have not received your refund or exchange item, please contact us toll free at 888.568.3775 or via email at [email protected]. In your inquiry, include the order number, the item(s) returned, tracking information for the returned item, whether it was a refund or exchange, and for exchanges, include the new item requested.

Once the return/exchange shipment is received at our fulfillment center, most refunds/exchanges will be processed within one week.

You are responsible for paying to ship your unwanted item back to us. However, there are no additional charges when we ship your exchange item(s) back to you.

Please note that all exchanges are first processed as a refund to your credit card. When the exchange item ships, a new charge will then be processed to your credit card for the replacement item.

We will gladly replace any defective merchandise you receive. Please note that replacement items will only be sent out once we receive the defective merchandise at our fulfillment center.

If you believe your merchandise has a manufacturing defect, please contact us toll free at 888.568.3775 or via email at [email protected] before shipping the item back to us. Make sure to include the order number, defective item, and description of the defect in your inquiry.

During certain promotional periods, Lovers Lane offers incentive gift cards with orders that meet spending criteria. Should a return for refund occur on an order in which an incentive gift card was issued which then brings the value of the order below the spend criteria, then the gift card issued will be voided. If the gift card has already been redeemed, that amount will be deducted from the total refund that is processed on the returned item(s).

Please see our Lover's Lane store locations by clicking the Stores link at the top of our Website.

Lover's Lane has 34 store locations in Michigan, Illinois, Indiana, and Ohio.

Our Size Charts are available under the Shopping link at the bottom of our Website or by clicking here.

If a toy is described as "Waterproof", it falls under the IPX-6 or IPX-7 rating (protected against high pressure water stream and submersion up to 30 minutes and maximum depth of 1 meter.) If a toy is described as "Splashproof", it is not waterproof and falls under the IPX-4 or IPX-5 rating (protected against splashing water or low pressure water streams for cleaning purposes). Please refer to the toy's user manual for more information.

No. Lover’s Lane does not have private viewing booths or adult theater booths with private rooms. We are a retail-only adult store. Our business operates exclusively as a boutique-style shop offering lingerie, intimacy products, accessories, and relationship-enhancing items for purchase. There are no viewing booths at any of the Lover’s Lane retail locations in Michigan, Ohio, Indiana, or Illinois.